Privacy Policy

1. Introduction

Pattaya Family ("we", "us", "our") is a family law practice based at 89 Beach Road, Pattaya City, Bang Lamung, Chonburi 20150, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information that individuals provide to us — whether through this website, by telephone, by email, or in person at our office.

We are committed to handling personal data with care and in accordance with applicable Thai data protection requirements, including the Personal Data Protection Act B.E. 2562 (PDPA). We handle client information with the same discretion we apply to the legal matters they bring to us.

Questions about this policy may be directed to: [email protected]

2. What Data We Collect

We collect only the personal data necessary to provide our legal services and to respond to enquiries. This includes:

• Full name
• Email address
• Telephone number (where provided)
• Message content submitted via the contact form
• Information about your family matter that you share during consultations or correspondence
• Technical data collected automatically when you visit our website (IP address, browser type, pages visited) — used for security and basic analytics only

We do not request payment card information on this website. Fees are handled separately and directly.

3. How We Collect Data

• Contact forms submitted on this website
• Telephone enquiries and appointments
• Email correspondence
• In-person consultations at our office
• Cookies and similar technologies (see Section 6 below)

4. Legal Basis for Processing

We process personal data on the following bases under the PDPA and applicable law:

• Contract performance: to provide the legal services you have requested
• Consent: where you have specifically agreed to the use of your data (e.g. through the contact form or cookie acceptance)
• Legitimate interests: to respond to enquiries, maintain records, and improve our service — where such interests do not override your data protection rights
• Legal obligation: where we are required to retain or disclose data under Thai law

5. How We Use Your Data

• To respond to enquiries and arrange consultations
• To provide legal advice and representation
• To maintain records of instructions and correspondence
• To comply with legal and professional obligations
• To improve the content and functionality of this website

We do not use client data for marketing purposes without explicit consent, and we do not sell or share personal data with third parties for commercial purposes.

6. Data Sharing

We do not share your personal data with third parties except:

• With courts, registrar offices, or opposing counsel, where this is necessary to conduct your legal matter — and only with your knowledge
• With service providers who assist us in operating this website (e.g. hosting, analytics) — under appropriate data processing agreements
• Where required by Thai law or an order of a competent court

7. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected:

• Contact form enquiries that do not result in instruction: up to 12 months
• Client matter files: 7 years following the conclusion of the matter, in accordance with Thai legal professional obligations
• Website analytics data: up to 26 months in anonymised or aggregated form

8. Cookies

Our website uses a small number of cookies to ensure the site functions correctly and to understand how it is used. We do not use advertising or tracking cookies. For full details, please see our Cookie Policy.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include:

• Encrypted transmission of data via this website (HTTPS)
• Access controls limiting who within our practice can access client data
• Secure document storage for physical and digital client files

In the event of a data breach that may affect your rights and freedoms, we will notify you and any relevant authority as required under applicable law.

10. Your Rights

Under the PDPA and related Thai data protection law, you have the following rights in relation to your personal data:

• Right to access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a portable format, where applicable
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe we have not handled your data correctly, you may contact the Office of the Personal Data Protection Committee (PDPC) of Thailand.

11. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently.

12. Children

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently done so, please contact us so we may take appropriate action.

13. Changes to This Policy

We may update this policy from time to time. Material changes will be indicated by an updated date at the top of this page. We encourage you to review this policy periodically.

14. Contact

Data Controller: Pattaya Family
89 Beach Road, Pattaya City, Bang Lamung, Chonburi 20150, Thailand
Email: [email protected]
Telephone: +66 2 471 8395